Effective Date: 04-01-2025
This Privacy Policy describes how HelpSquad ("we," "us," or "our") collects, uses, and shares information about you when you use our website www.helpsquadit.com (the "Site") and our services.

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Information We Collect
We may collect the following types of information:

• Information You Provide Directly: This includes information you provide when you contact us, request services, create an account (if applicable), or fill out forms on our Site. This may include your name, email address, phone number, company name, and any other information you choose to provide.

• Information Collected Automatically: When you use our Site, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, pages visited on our Site, and the dates/times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.

• Messaging Terms and Conditions: By providing your phone number and agreeing to receive texts, you consent to receive text messages from HelpSquad, from 224-801-4101 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 224-801-4101 or support@helpsquadit.com. Mobile opt-in information is never shared with third parties.

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How We Use Your Information
We may use your information for various purposes, including to:

• Provide and maintain our Site and services.

• Respond to your inquiries and requests.

• Communicate with you about our services, updates, and promotional offers (unless you have opted out).

• Personalize your experience on our Site.

• Analyze how our Site is used and improve its functionality.

• Detect, prevent, and address technical issues and security incidents.

• Fulfill our legal and contractual obligations.

• As described in the Messaging Terms and Conditions.

• Users will receive messages weekly or as needed based on account activity for customer care.

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Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

• We commit to not transferring consumer data to external organizations for purposes other than those explicitly stated in this policy, such as service provision, legal compliance, or business transfers, and only with appropriate safeguards.

 

We may share your information with:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Site, providing our services, conducting our business, or servicing you. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or subpoena.

• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred to a successor entity. We will provide notice if your personal information will be subject to a different privacy policy as a result of the transfer.

• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

 

Your Choices
You have certain choices regarding your information:

• Access and Correction: You may have the right to access and update the personal information we hold about you.

• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails.

• Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, this may affect your ability to access certain features of our Site.

• Mobile Opt-Out: You can opt out of receiving text messages from us as described in the Messaging Terms and Conditions by replying STOP.

 

Security
We take reasonable measures to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

 

Children's Privacy
Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

 

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site and services after the posting of changes constitutes your acceptance of such changes.

 

Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
HelpSquad
5718 E Woodridge Dr. Scottsdale, AZ 85254
team@helpsquadit.com

(224) 801-4101

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By using our Site and services, you signify your acceptance of this Privacy Policy.